Representative Projects

Industry Description of Services Provided
Health Care/Employee
Assistance Program
Customer Survey Support: Provided survey design, coding, data entry, analysis and reporting support for on-going client satisfaction with Employee Assistance Program (1995 to present).
Chemical Marketing
& Distribution
Customer Satisfaction Survey: Designed survey methods and questionnaire for annual customer satisfaction mail survey. Provided coordination of mailing support, data entry, analysis and reporting (1997 to present).
Municipal Development
Agency
Customer Focus Workshops: Facilitated work sessions for regional development commission. Used barrier surveys to identify obstacles preventing satisfaction with service delivery processes.
Energy Utilities New Services Customer Satisfaction Project: Designed & coordinated major service improvement project. Identified barriers to satisfaction, designed qualitative survey, directed interviewing, data entry, analysis and reporting. (Implemented in 1995 and updated in 1997).

Tree Trimming Customer Satisfaction Project: Identified barriers to satisfaction; conducted qualitative interviews with two customer segments; and, conducted quantitative customer satisfaction survey for forestry department of large electric utility.
High Technology/
Silicon Wafer Manufacturing
Customer Feedback Design & Analysis: Designed face-to-face survey process with core customers. Provided technical support in interviewing and data entry. Conducted analysis and created reports presenting findings at three levels.
Non-Profit Customer Feedback Project: Redesigned existing customer feedback survey, as well as analysis and reporting process. Provided training and support for survey software to analyze data and generate reports.
Catalog Sales Customer Survey Analysis & Reporting: Mail order automotive parts/accessories company requested support for customer satisfaction survey, including; data entry, coding, analysis and reporting.
Training & Development Marketing & Sales Effectiveness Assessment: Evaluated client satisfaction and prospect perceptions regarding providers of training and development services. Provided survey design, executive interviewing, analysis and reports.

SatisFaction Strategies, LLC, 2007